Ecommerce Personalization – Partnering for Success
Partnering with the evolving world of technology
The digital market is evolving at such an astounding rate that any business can find it hard to keep up and know about new technology developments. In the agency world there is a constant need to be scalable to not only attract, but also successfully service, new clients as well as their existing ones. Any digital agency must be client-oriented to succeed.
A modern digital agency is a business that combines online marketing and analytical techniques with software development. The bottom line is that agencies need a consistent source of quality clients and additional revenue streams into their businesses.
Agency clients can equally struggle to stay abreast of new technologies in the market and in the most part will struggle for time to research, implement and manage new tech ideas so in the most part will look to their incumbent agency for recommendations and services to fulfil.
Which is great, however…
However, agencies have at their core a set of well honed, perfected and proven digital and ecommerce services that they effectively implement and optimize daily. The full list of services provided by digital and ecommerce agencies is huge: strategy content creation, social media marketing, search engine optimization, digital design, ecommerce development, UX and UI, the list goes on. The question is whether an agency has the capacity to development additional software needed by their clients to fulfil these additional requests. This is where partnering with successful SaaS companies comes into play. It’s a win-win scenario all round.
Imagine the scenario
Let’s use ecommerce personalization as an example here. Not only because that is what we at PureClarity specialize in (and are very good at by the way), but because over the last two years this topic has been the key agenda point on every ecommerce and marketing expo worldwide. Clients are attending these expos and reading about the need to offer a personalized online experience to their customers to survive. The sense of panic within the B2C and B2B markets has been and is almost palpable. Their first port of call will be to their incumbent digital agency to provide the solution. They want the additional revenues and improved conversion rates that ecommerce personalization guarantees to deliver.
So, what are the options?
Option 1: Let the client research providers themselves
Not ideal as it’s time consuming and expensive for them, plus it doesn’t shine any agency in a good light in terms of customer service and value added. Having spent time myself heading up ecommerce teams across several verticals, the time wasted on searching for the perfect software solution was extremely frustrating either because it didn’t work correctly, or it didn’t deliver what was promised. If I had had an agency with trusted partnerships with various software providers, life would have been a whole lot easier.
Option 2: Suggest providers that you have heard about
Again equally not ideal given the vast range of features and price points available in the market. Any credible agency knows their clients objectives, resource and budget restrictions so the benefits would look very similar to those in Option 1.
Option 3: Partner with an established ecommerce personalization software solution provider.
By understanding the benefits and features available and directly offer your clients the solution as your own offering or a solution you can help implement and optimize for them. Clients will generally on-board any recommendations made by their incumbent agency and be thankful for the negatives associated with Options 1 & 2.
Option 3 provides gold stars all round and here are some of the main reasons why:
Agencies benefit from partnerships by generating additional revenue. In many cases that may be passive, recurring revenue, the sort of revenue that shows on the bottom line without lifting a finger. The type of ROI every business would like. Successful SaaS companies offer comprehensive commission structures for client referrals which over time add up to a very decent income for an agency.
You can partner with others in the same field as their feature offerings and price points may differ and you will have clients with different requirements and budgets.
Additional strings to your services bow
New software enables new services. The time and resource it would take an agency to develop a fully comprehensive set of AI-driven personalization features is vast. SaaS companies are entirely dedicated to perfecting their offering and can provide not only multiple layers of features and pricing, they can offer freemium models, self-service adoption, onboarding Academies with direct and quick support to both the agency and their client when needed. Not only will the client love the fact their agency has a direct solution to implement but one that can easily be packaged with additional services to increase your revenue.
Further increase your clients ROI
SaaS companies have broad client bases which clearly showcase the great results they are delivering. By Partnering with a successful SaaS company and integrating their activity into existing activity agencies can further increase the overall ROI the being delivered into the client.
When an agency builds their own software to sell to clients, they are solely responsible if there are bugs or downtime. Maintaining their own software is a massive, ongoing cost to any agency. By partnering with a tried and tested provider that has flushed out any of those issues, agencies can have peace of mind that all is and will be taken care of. The beauty of reselling and recommending proven, existing software is that they can focus on what they’re best at — like marketing strategy, consulting, or development — and leave the heavy lifting to the SaaS company who have a dedicated team of developers and testers working on it all day every day.
One of the perks of being a certified partner with a SaaS is that they list Partners in their marketplace or directory. Not only that but they will offer access to markets they may not yet have been exposed to. SaaS companies are good at marketing themselves and by partnering will enable co-marketing opportunities such as webinars, blogs, content creation, email marketing and social announcements. Every little bit of exposure for an agency helps both sides build reputation, trust and in turn qualified leads.
Increase in leads generated
Not only will the SaaS company have many existing clients who need a good digital /ecommerce agency in place, but their own lead marketing efforts will drive leads as mentioned above. Referring to option 1 of your choices of whether to partner, SaaS companies get many leads from businesses requesting integration directly and are often vocal on additional digital requirements they have. Those requirements are probably something an agency would love to pick up. Clients who are looking for a very specific type of agency usually don’t care where the agency is located; they care about the results they provide.
Receive guidance and training
When Partnering with a SaaS it is in the best interest for all that full training on the software from implementation, onboarding and optimization is provided. Not only does this offer plenty of help and guidance so an agency knows the software inside and out but can recommend and sell it effectively.
So, what next?
If you run a digital marketing or ecommerce agency and have (or haven’t) made the plunge, or are thinking about it, we at PureClarity would love to hear from you. Contact Andre de Gaye today at email@example.com to find out more.
Interested in learning more? Get in touch and we’ll schedule a demo for a time that suits you. We’ll show you exactly how PureClarity works its magic, and you can ask all the burning questions you have about personalization.
From exploring new technologies to try and create a more tailored online shopping experience through to building customer and brand loyalty she has delivered growth targets in all her roles to date.
Jo, as well as loving her morning coffee, has a strong belief that data has become the new business currency and the more insight companies have into their customers behaviour the more they can tailor their marketing and eCommerce strategies to enable growth.