Category: Customer Support

Why SaaS Support Matters

Elena Ruiz
27th June 2018

It doesn’t matter how revolutionary or ground-breaking your product is. If you can’t support your clients through free trials, implementation, configuration and beyond, they won’t stay for long. What distinguishes SaaS from other business models is the necessity to not only acquire customers, but also retain them. While product innovation is certainly important, it might […]

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